Customer Order Manager (m/w/d) Airbus

DIES SIND IHRE AUFGABEN:

• Act as the central point of contact for the repair of Airbus Proprietary Parts Repair, Lease and Exchange Services as well as for questions of Satair´s worldwide customers and the respective repair stations
• Manage customers´ Repair, Lease and Exchange Orders & Conversion while closely monitoring that the suppliers and repair stations conform to contractually agreed obligations based on key performance indicators (KPIs)
• Act as the direct contact for customers (Airlines & MROs, Maintenance Repair and Overhaul Organizations) regarding process status, commercial issues and AOG (Aircraft On Ground) inquiries and orders
• Analyze customer-specific problems and complaints as well as coordinate the developed delivery solutions with Airbus & Satair-internal departments and external interfaces, taking into account all activities in the supply chain (end-to-end process)
• Ensure daily communication with the repair stations to guarantee the performance targets of the open orders in terms of time, costs & quality
• Provide customers with comprehensive and timely information and communication regarding the status of the component repairs and alternative service solutions
• Monitor closely the supply chain upstream (suppliers & repair stations) and downstream (customers) concurrently as an end-to-end process
• Support purchase and sales processing and material process management of AIRBUS proprietary parts
• Prepare performance reports when required, reflecting: New, closed and open claims, Shop Processing Time (SPT), Turn-Around-Time (TAT), Action tracker
• Lead and support projects for improvements and future way of working
• Forecast and support of the timely transfer of piece parts for individual repair stations, and thus, making a significant contribution to the fulfillment of delivery times towards external customers of the Satair Repair Organization